Our Platform

The eChat247 platform provides live chat support services to website owners looking for a fully outsourced professional live chat website support service. Our highly trained and experienced live chat support executives will answer and manage your live chat service requests around the clock.

Insert a single line of code into your pages to display a floating live chat button on your website or use a simple link in your pages to launch a live chat window and our chat executives provide a friendly and professional point of contact for your visitors to make initial contact, forwarding all communication direct to your inbox so you can respond when it is convenient for you.

Advantages

  • Quick and Easy Setup
  • 247 Live Chat Service
  • Professional & Experienced Live Chat Agents
  • Instant Chat Transcript Forwarding
  • 247 Back Office Access
  • Fully Out-sourced Live Chat Service

  • Our support agents answer your live chat requests based on your specific requirements and forward the full chat transcript direct to your mailbox. A copy of the transcript is also stored in your eChat247 back office to enable you to view all your live chat messages at any time. A full service 24/7 live chat support solution, eChat247 is proven to increase real time contact and communication with your potential customers, maximising your return on investment and sales conversions.


    Options

    Full 24/7 live chat support is priced at a fixed monthly fee with a small fee charged for each forwarded message and database storage of your chat archives.

    Service Package Monthly Service Fee Message Forwarding Back Office Access Customer Support
    Business
    (Mon to Fri 9am to 6pm)
    229.95 Unlimited 24/7 24/7
    Enterprise
    (24/7/365)
    499.95 Unlimited 24/7 24/7

    Additional fees are charged Per Message (5 PM) & Database Storage (30 PGB).

    For more information please Contact Us to discuss our platform, request your Free Demonstration or Create Your New Account.