Frequently Asked Questions

Our frequently asked questions page displays a selection of the most commonly asked questions.

What service does eChat247 provide?
What options do I have with eChat247?
How will eChat247 handle our live chat support?
Are our eChat247 live chat messages saved in our back office?
What are eChat247 service fees?
What are the advantages of eChat247?
Does eChat247 provide live chat support services for anyone?
What should I do if I want eChat247 to manage my business live support services?

If your questions are not answered here, please contact us via live chat, email or telephone.



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What service does eChat247 provide?
eChat247 provides a full out-sourced support service for website owners that require a professional live chat service.

What options do I have with eChat247?
eChat247 offers two service options depending on your live chat support requirements. The Business package provides live chat support Monday to friday, 9am to 6pm. The Enterprise package is a full 24/7 service.

How will eChat247 handle our live chat support?
Our support agents will answer your live chat support requests in a professional and friendly manner, collecting full contact information and details about the enquiry, forwarding the full transcript to your inbox in real time and also storing all the information into your back office archive available for viewing at any time.

Are our eChat247 live chat messages saved in our back office?
Yes, as well as forwarding the full transcript of all live chat support messages to your inbox in real time, they are also saved into your back office archive available for viewing at any time.

What are eChat247 service fees?
eChat247 charges a fixed monthly service fee based on the level of service you require. In addition to the fixed monthly service fee, a small charge for each forwarded message and a database storage fee is charged. To view the eChat247 service fees click here.

What are the advantages of eChat247?
eChat247 takes care of everything for you from a powerful live chat platform for a simple scalable service fee. Take away the need for you to recruit, build and manage your support staff service, eChat247 live chat support services can be deployed within days, where our highly trained support agents will answer, respond and manage your website live chat service requests.

Does eChat247 provide live chat support services for anyone?
Yes. Any business that operates a website and requires a professional support team to handle any live chat support requests, can signup for an account online.

What should I do if I want eChat247 to manage my business live support services?
Creating your eChat247 account is quick and easy. Simply complete the signup form online and our team will be in contact with you to take you through the process.